Often services have all the requisite skills in-house, but on occasion require outside help with service quality development projects.

Consultancy Overview

We have been working with services for almost 20 years. Over this period we have come to appreciate the wide range of skills required by services for the successful implementation of an outcomes culture and best use of the resultant data for service quality development.

Consultancy Options

Often services have all the requisite skills in-house, but on occasion request our expertise to help them to:

Extract the maximum value from their data to help demonstrate their commitment to service quality development to their commissioners
Survey their practitioners and supervisors to help assess the values they ascribe to the introduction of sessional measurement
Write local CORE Net Implementation Plans that are sensitive to the local culture
Monitor and manage variation in data quality across their teams and/or practitioners.

Who We have Helped

Over the years we have provided a range of consultancy services, these have included helping:

National commissioning bodies to support the introduction of routine outcome measurement across large number of independent voluntary sector providers to help create Learning Collaboratives committed to shared and collective development.
Large national counselling providers to deliver a programme of regional Staff Focus Groups designed to review the value of a range of different outcome measures for their respective potential to add value to management, supervision and therapeutic practice.
IAPT and AQP services to develop and deploy Bespoke Reports and Alerts that aim to help maximise their local performance against national targets.
Commissioners and policy advisory bodies in a Service Inspection role to advise on the strategic development of local and national service quality.

Please get in touch or call 01788 297130 to learn more about our Consultancy services, and how we can help you.

Research & Development

As a company, CORE IMS have a long history of innovative research and development with an established reputation for consultative thought leadership in the UK, Europe, and the US.

In our first decade, from 2001, we focused on publishing and maintaining national service quality benchmarks for NHS primary care counselling services, university counselling services and employee assistance programmes.

In the past 5 years we have worked with Universities in Birmingham, Hull, Leeds, and London on research and development projects designed to enhance the clinical adoption and value of outcomes measurement across the psychological therapies.

More recently we've worked with our Norwegian sister company Norse Feedback to explore practitioner attitudes to blending elements of our respective measurement tools and data visualisation technologies.

Our current research and development work focuses on the design of survey tools and e-learning to help services identify and address gaps between practitioners' use of a range recommended measurement process skills and clients' ratings of the helpfulness of each.

If you are embarking on a CORE measurement research project and feel we might be able to help, or you would like us to collaborate with you then get in touch. We would be pleased to hear from you.