PIETA, Republic of Ireland

CORE Net has become an important part of Pieta's national service, supporting over 200 members of our clinical team in monitoring outcomes and enhancing the quality of care. The system is intuitive, the support team is responsive, and it plays a key role in how we evaluate and continuously improve our work with clients.

Padriag O'Feich (22/07/2025)

University of Bristol Student Counselling Service, England

We have worked with CORE Net for over a decade to scope and develop a client management system that works for our service. Over this time we have moved from using the baseline out of the box functionality to developing a system which holds all our client records and manages most of our client processes.
In recent years, we have worked with CORE collaboratively to build bespoke elements of our client management system, two notable examples were:

• An "uploading portal" where we could upload a spreadhseet of client referrals in a specific format and CORE Net would then create records for these clients and flag where there were potential issues with the data and/or where a client may already have an existing record in the system, to allow an administrator to check and clean records/merge data as necessary. Up until the point of building this bit of the system, the process had required a large amount of manual copying and pasting of information and the implementation of this change freed up administrative capacity and allowed them to take on some additional tasks around allocating initial sessions that eased some admnistrative burden from the service management team.
• A piece of work to send a new follow-up outcome measure for our service, to be sent a few days after an appointment, in order for us to try and review the impact of our service delivery model from session to session. In addition to this, they built new reports that would enable us to extract and analyse the data from these new follow-up measures alongside the attended sessions that they correspond to.

Gareth Mayer and Ed Pemberton (08/07/2025)

HSE Workplace and Wellbeing Service, Republic of Ireland

I have no hesitation in recommending the CORE IMS software. Since we have introduced the system in 2020, it has made the administration of our service immeasurably more efficient. First of all, it is reliable and works first time - every time. It also has excellent tech support attached. If an issue ever arises it is resolved immediately and fully. The system allows us to harvest reach data which we can use for reporting and data informed strategic planning. It facilitates great clinical oversight over the totality of our clinical work and has become an integral part of the clinical governance structure. Our experience of working with CORE as a business partner has been excellent. They always operate in an ethical manner in the secure handling of client data, even when planning a training event. This integrity of their data management is hugely important to us as a confidential service and we have learned we can trust in this. Furthermore the software is excellent value on an annual basis. I can strongly recommend it.

Morgan Lucey (02/07/2025)

Links Counselling Service, Northern Ireland

As a growing community counselling organisation, we have been so thankful for the support of CORE and the systems we have been able to embed in our organisastion, helping us grow bot hoperationaliy and clinically. Our team have valued being able to keep all our data and administrative needs in the one place, making us a more effective and efficient service.

Laura Wylie (11/06/2025)

Caerphilly Schools Counselling Service, Wales

We have been delighted with the service that we have received from CORE Net. They have been responsive to our needs in providing us with a bespoke database and have been responsive to any request in a very timely, efficient manner. I can fully recommend them.

Dr Kyla Honey (27/02/2025)